Reference

Our Terms, Your Rights at uu7

This page sets out the legal basis on which uu7 operates accounts for people in India, covering how we handle your data, what governs your account, and how…

Account TermsPrivacy PolicyCookie PolicyDispute ProcessData Retention

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What Governs Your uu7 Account

uu7 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with uu7, a binding agreement takes effect between you and uu7 under the jurisdiction stated in our full terms document. These terms determine how deposits — including those made via UPI, Paytm, or PhonePe — are processed, how withdrawal requests are

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verified, and how account access may be restricted if local law changes in your region. Eligibility is assessed at the point of registration and is subject to the laws applicable in your state or territory. We retain the right to suspend access if a change in
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local regulation affects the legal standing of your account. Any funds held at the point of suspension are handled in accordance with the account closure provisions in the full terms. We publish updates to these terms on this page, and continued use of your account constitutes
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acceptance of the revised version.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about your rights under our terms, a data request, or a complaint about how your account has been managed, our compliance and support teams are reachable through the channels below. We aim to acknowledge every legal or policy query within one business day and resolve it within five.

Team online

Email — Legal Queries

Send your query, account ID and a clear description of the issue to our legal contact address. We log every submission with a case reference and respond within one business day during standard working hours.

Live Chat — Account Policy

Our live chat team can clarify policy points, explain what documents are needed for a data request, and escalate your case to the compliance team if the matter is outside their scope. Available daily.

Formal Complaint — Written Record

For disputes that require a written trail, submit a formal complaint through the in-account dispute form. We record every step of the resolution process and provide a written outcome within five business days.

HOW WE HANDLE THIS

Data, Security and Account Practices at uu7

uu7 applies consistent data-handling and account-security practices across every account in India. The six points below describe how we approach privacy, cookie use, retention periods, security controls, and the steps you can…

Data Collection

We collect only the personal details required to open and verify your account — name, contact information and payment method identifiers such as your registered UPI handle. No additional data is collected without your explicit consent at the time of the request.

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to measure page performance. You can adjust cookie preferences at any time via the consent banner or the cookie settings link in the footer of every page.

Account Security

Every account is protected by password hashing and optional two-factor authentication via your registered mobile number. Login attempts from new devices trigger an SMS verification step before access is granted, reducing the risk of unauthorised entry.

Data Retention

We keep account records for the period required by applicable law in your jurisdiction — typically six years after account closure for financial transaction data. Once the retention period expires, records are securely deleted from our systems.

Your Right to Access

You can request a copy of the personal data we hold about you at any time by contacting our legal team via email. We will provide a structured data export within 30 days of receiving a verified request from the registered account holder.

Requesting Changes or Deletion

If any data we hold is inaccurate, you can request a correction through live chat or email. Deletion requests are assessed against our legal retention obligations; where deletion is lawful, we action it within 30 days and confirm in writing.

Legal Policy — Frequently Asked Questions

The questions below cover the areas we hear about most often: account eligibility, data rights, dispute handling, and how to contact us. If your question is not listed here, our live chat team can point you to the correct policy section or escalate to the compliance desk.

Eligibility and account access depend on the laws applicable in your state or territory. Where local law permits, uu7 accepts accounts from India and the terms we publish here apply to that agreement.

Email our legal team with your account ID and a written request. We will verify your identity against the registered account details and send a structured data export within 30 days of confirming the request.

Yes. Deletion requests are reviewed against our legal retention obligations. Data we are required by law to keep — such as financial transaction records — cannot be deleted early, but all other data is removed within 30 days of approval.

Payment method identifiers linked to your account are retained only for the legally required retention period. After that period, they are permanently deleted. We do not share payment details with third parties outside the transaction process.

We post a notice on this page and, where the change materially affects your account, we send an alert to your registered email address. Continued use of your account after the effective date of a change constitutes acceptance of the updated terms.

Submit a complaint through the in-account dispute form or by email. We assign a case reference, acknowledge within one business day, and deliver a written outcome within five business days. Unresolved cases can be escalated per our full dispute procedure.

Accounts may be suspended if a change in local law affects their legal standing. Any funds held at the time of suspension are managed according to the account closure provisions in the full terms, and you will be notified in writing.

Our Terms, Your Rights at uu7

Reach Us About a Legal or Policy Matter

Email — Legal Queries

Live Chat — Account Policy

Formal Complaint — Written Record

Data, Security and Account Practices at uu7

Data Collection

Cookie Policy

Account Security

Data Retention

Your Right to Access

Requesting Changes or Deletion

Legal Policy — Frequently Asked Questions

01 Does Indian law govern my uu7 account?

02 How do I request a copy of my personal data?

03 Can I ask uu7 to delete my account data?

04 What happens to my UPI or Paytm details if I close my account?

05 How does uu7 notify me when the terms change?

06 What is the process for raising a formal complaint?

07 Can uu7 suspend my account, and what happens to my funds?

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